Question 1

What are your opening hours?

Accepted Answer

Our production facility is open from 9am to 5pm Monday to Friday. Although we are not a shop so we may be open earlier or later on some days depending on how busy production are.

Question 2

Can you accept jobs from walk in customers?

Accepted Answer

Of course we can! This all depends on the production capacity on that day/time though, if we are not overly busy and we have a machine free and we can use it for your job then great yes we can help. Otherwise we will have to book your job in and schedule this in for a specific date.

Question 3

Can you design my print artwork for me?

Accepted Answer

Yes of course we can, our professional in house design team are fully qualified and geard up to take on any design job. Just send us an email with a detailed clear brief, so we can get this quoted for you. Then our design manager will be in touch to take it from there.

Question 4

What is the biggest and smallest print you can produce?

Accepted Answer

This all depends really on what material you would like to have printed... If this is vinyl then our maximum roll width size is 1600mm which means anything printed bigger then this will be printed into drops. If you would like a fabric print or a wallpaper covering then we can print anything in one piece up to 3.2m x 50m. We can print anything small, just send us an email with all of your printing requirements and we can take it from there.

Question 5

Can you install my job?

Accepted Answer

Definitely! Believe it or not, JBF actually started off as an installation team only! Then we have ventured out into manufacturing ourselves. Of course we can install your graphics for you, a site survey may have to be carried out prior to installation but we will go over this with you once we send you over a quote.

Question 6

What are your artwork guidelines/requirements if we are to send you over our own artwork?

Accepted Answer

All artworks need to be sent in to us as a PDF, preferably at 100% to scale. If this cannot be 100% scale then please scale down your artwork and write on the file name the scale of the graphic so we know. Ideally all artworks to be vector so the print quality is fantastic, otherwise any imagery needs to be atleast or around 300dpi for printing to avoid image pixelation. All artworks need to have at least 3mm worth of bleed on all sides with crop marks, or if anything needs wrapping around a frame or board then please add 50mm bleed on all sides for us to use for wrapping. If we have any issues with any of the artwork files then we will get in touch with you!

Question 7

Can you provide a site survey prior to printing?

Accepted Answer

Yes of course! This will be at an additional cost but this is a great way to make sure that your graphics will be fully printed and installed correctly for your space. This also helps to avoid any unexpected obstacles when you or we go to install the graphic.

Question 8

Do you offer returns if we do not like the quality of the print?

Accepted Answer

We do not offer returns, although we are happy to provide a reprint FOC and discuss with you what your issues are so we can get them corrected and provide you with a better quality product next time round. Our printers print at maximum print quality at all times, so it really depends on the quality of your artwork too.

Question 9

I would love to work for you, do you have a page for your career opportunities?

Accepted Answer

We dont' no, although if you are interested in joining the JBF family then please feel free to drop us an email with your CV attached and what sort of work you are looking for and we will be in touch!

Question 10

Do you offer printed merchandise and clothing?

Accepted Answer

We sure do! Please email us with your enquiry and we will get back to you asap with a quote!

YOUR ONE STOP SHOP FOR ANYTHING PRINT

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